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Returns Policy

Important Returns Policy

Here at Dexter Doodle we want you to be satisfied with the purchase you have made but we understand there may be times when a dachshund gift may need to be returned.

We provide a 14 day period where you can send us back your purchase as long as the item is unused, unopened and with original packaging.
If an item is faulty then we will ask you whether you would like a refund or replacement along with an apology of course. We shall in this instance reimburse your postage costs as long as you have contacted us for clearance first.

Any refunds will be made within 7 working days of receiving back the items.

For a more comprehensive policy please see point 7 of our "terms and conditions".

Our Returns Procedure

1. Log into “my account” on our web site and press the “returns” button next to your order to be taken step by step of what to do
Or
2. Email us at returns@dexterdoodle.co.uk with which goods are being returned along with your order reference number and a reason

3. You will then be emailed a returns form which you need to print off and post back to us along with the goods
4. Post these back to us at Dexter Doodle Returns, Unit 58A West Overcliff Drive, Bournemouth, BH4 8AB

We can only accept retrurns sent by Royal Mail and we advise they are sent recorded delivery as we cannot be held responsible for goods that are lost or damaged in transit.